You may return your item if you have changed your mind or ordered the wrong product within 30 days of delivery for a full refund or exchange. You will be responsible for paying to return the product to us and we will not hold any responsibility if your parcel to us gets lost, so we would recommend using a signed for courier service.
If you have received an incorrect or defective item, etc, same 30 days rules will apply, but we will pay for your return shipping costs.
Once we have received your returned products to us, you should expect to receive your refund within 14 working days, however, in many cases you may receive your refund more quickly. This 14 working day time period would begin from the day we have received the returned product to us.
Should you need to return an item, please Contact Us with your order number and details about the product you wish to return. We will instruct you on how to do this.
All our orders are dealt and sent out with on the same working day if your order is purchased before 12pm GMT (Monday - Friday), orders after this will be sent out the following working day. No orders will be shipped out on Saturday, Sunday and any public holidays.
Where do you ship to and how much does it cost?
UK Mainland: Free Delivery orders over £30
International: Free Delivery orders over £70
Orders should take between 3-5 working days for you to receive your order, this is calculated from the day after the dispatched date. Sometimes it is out of our control if your order takes longer than this given period, if this happens, please contact us.
International Shipping time: 5 - 10 working days.